Privacy policy

The Australian Privacy Principles

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way we collect, use, disclose, store, secure and dispose of your personal information.

A copy of the Australian Privacy Principles is available from the website of the Office of the Australian Information Commissioner.

What is personal information?

Personal information is information or an opinion that identifies an individual. Examples of the personal information we collect include names, addresses, email addresses, and phone and mobile numbers.

How we collect it

We collect personal information in many ways, including telephone conversations, our website, correspondence, meetings, site visits and venue tours, media and publications, publicly available sources, and from third parties.

Enquiries through this website

When you send an enquiry through our website, we collect the details you enter: your name, email address, phone number (if you provide it), the type of event, your preferred date, your expected number of guests and your message.

To understand how people find us, the form also records the page you were on, the website that referred you, and any advertising campaign or click identifiers in the link you followed. Your enquiry is sent by email to our events team so we can reply to you.

Why we collect it

We collect your personal information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use it for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

When we collect personal information we will, where appropriate and where possible, explain why we are collecting it and how we plan to use it.

Marketing

You may unsubscribe from our mailing and marketing lists at any time, by using the unsubscribe link in any marketing email or by contacting us in writing.

How we treat sensitive information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

For an event, this may include dietary requirements and food allergies, which can be health information. We will use sensitive information only for the primary purpose for which it was obtained, for a secondary purpose directly related to that purpose, with your consent, or where required or authorised by law.

Information from third parties

Where reasonable and practicable, we will collect your personal information only from you. In some circumstances, such as when an event planner or a member of your wedding party makes a booking on your behalf, we may be given information by third parties. In that case we will take reasonable steps to make sure you are aware of the information provided to us.

When we disclose personal information

Your personal information may be disclosed to third parties where you consent to the use or disclosure, and where required or authorised by law.

Service providers, including overseas

Like most businesses, we use trusted service providers to run our website and handle our email, and they store or process information on our behalf. Some of these providers are based in, or store data in, other countries, including the United States. We take reasonable steps to make sure they handle your information in a way that is consistent with the Australian Privacy Principles.

We are not responsible for the content or privacy practices of other websites linked from ours.

How our website uses cookies

Our website may use cookies and similar technologies, including analytics tools, to understand how visitors use the site and to measure our advertising. This information is generally collected in a way that does not identify you personally. You can set your browser to refuse cookies; the website will still work.

Security of personal information

Your personal information is stored in a manner that reasonably protects it from misuse and loss, and from unauthorised access, modification or disclosure.

How long we keep it

When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most personal information is, or will be, stored in client files, which we keep for a minimum of seven years.

Access to your personal information

You may access the personal information we hold about you, and update or correct it, subject to certain exceptions. If you would like to access your personal information, please contact us in writing.

Elizabeth Andrews Pty Ltd will not charge a fee for your access request, but may charge an administrative fee for providing a copy of your personal information. To protect your personal information, we may ask you for identification before releasing it.

Keeping your information up to date

It is important to us that your personal information is up to date. We will take reasonable steps to make sure it is accurate, complete and current. If you find that the information we hold is out of date or inaccurate, please let us know as soon as practicable so we can update our records and continue to provide quality service to you.

Questions and complaints

If you have a question or complaint about this policy or how we have handled your personal information, please contact us:

Elizabeth Andrews Pty Ltd, 96 Rosslyn Street, West Melbourne VIC 3003. Email events@harbourroom.com.au or call (03) 9555 4000.

We will look into your complaint and respond to you in writing, and we aim to do so within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

Changes to this policy

This policy may change from time to time. The current version is always available on this page.